Refund and Return Policy

At The Wheel Broker, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy outlines the process for returning items and obtaining a refund. Please read the following policy carefully.

1. Eligibility for Returns

  • Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
  • Condition: Items must be returned in their original condition, including all packaging, accessories, and documentation. Items that are damaged, altered, or show signs of use may not be eligible for a full refund.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items
  • Items marked as “Final Sale”
  • Gift cards
  • Special order items

3. Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at support@thewheelbroker.com with your order number and reason for return. We will provide you with instructions and a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

  3. Ship the Return: You are responsible for the shipping costs of the return, unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

  4. Inspection and Processing: Once we receive your return, we will inspect the item(s) to ensure they meet the return conditions. We will notify you via email once your return has been processed.

4. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect your returned item(s). Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error. If you received free shipping, the cost of shipping may be deducted from your refund.

5. Exchanges

If you received a defective or incorrect item, please contact our customer service team to arrange for an exchange. We will cover the shipping costs for exchanges due to our error. For all other exchanges, customers are responsible for the shipping costs.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the order. We may request photos of the damaged or defective item and the packaging. We will work with you to resolve the issue promptly, including offering a replacement, repair, or refund.

7. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

The Wheel Broker
Email: support@thewheelbroker.com

Thank you for shopping with The Wheel Broker. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.